Last updated: June 2026. Jellyfil is backed by a 60-day money-back guarantee so you can try it with confidence.
60-Day Money-Back Guarantee
Every Jellyfil order is backed by a 60-day money-back guarantee from the date of purchase. If you're not completely satisfied, contact our customer support team within 60 days for a refund.
How to Request a Refund
Contact the order support team using the details provided with your order confirmation, or email support@jellyfillofficial.com. We recommend confirming your specific refund window start date in writing at the time of purchase.
What to Include
- Your order number
- The email used at checkout
- A brief note that you'd like a refund
Processing Time
Once approved, refunds are typically returned to your original payment method within 5–10 business days.
Questions
Email support@jellyfillofficial.com or visit our contact page.